ISO/IEC 20000

E183355
IT service management standard international standard

ISO/IEC 20000 is an international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an IT service management system.

Try in SPARQL Jump to: Surface forms Statements Referenced by

All labels observed (14)

Label Occurrences
ISO/IEC 20000 canonical 4
ISO 20000-1 3
ISO/IEC 20000-1 3

Statements (50)

Predicate Object
instanceOf IT service management standard ⓘ
international standard ⓘ
allows certification of an organization’s IT service management system ⓘ
appliesTo external IT service providers ⓘ
internal IT service providers ⓘ
organizations of all sizes ⓘ
benefit alignment of IT services with business needs ⓘ
improved quality of IT services ⓘ
increased customer satisfaction ⓘ
conformsToModel Plan-Do-Check-Act cycle ⓘ
consequenceOfCertification demonstration of capability to design, transition, deliver and improve services ⓘ
corePart ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-1
defines requirements for an IT service management system ⓘ
field IT service management ⓘ
information technology ⓘ
focusesOn governance of IT services ⓘ
service delivery processes ⓘ
service support processes ⓘ
hasPart ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-1

ISO/IEC 20000-10 ⓘ
ISO/IEC 20000-11 ⓘ
ISO/IEC 20000-12 ⓘ
ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-2

ISO/IEC 20000-3 ⓘ
ISO/IEC 20000-4 ⓘ
ISO/IEC 20000-5 ⓘ
ISO/IEC 20000-6 ⓘ
ISO/IEC 20000-7 ⓘ
ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-9
publishedBy International Electrotechnical Commission ⓘ
International Organization for Standardization ⓘ
purpose continually improve an IT service management system ⓘ
establish an IT service management system ⓘ
implement an IT service management system ⓘ
maintain an IT service management system ⓘ
relatedTo ISO 9001 ⓘ
ISO 27001 ⓘ
surface form: ISO/IEC 27001

ITIL ⓘ
scope service management system requirements independent of specific technologies ⓘ
titleOfPart ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-10: Information technology — Service management — Part 10: Concepts and terminology

ITIL ⓘ
surface form: ISO/IEC 20000-11: Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL

ISO/IEC 20000-12: Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: CMMI-SVC ⓘ
ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-1: Information technology — Service management — Part 1: Service management system requirements

ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-2: Information technology — Service management — Part 2: Guidance on the application of service management systems

ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-3: Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-4: Information technology — Service management — Part 4: Process reference model

ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-5: Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1

ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-6: Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems

ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-7: Information technology — Service management — Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001

ISO/IEC 20000 self-linksurface differs ⓘ
surface form: ISO/IEC 20000-9: Information technology — Service management — Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services

Referenced by (21)

Full triples — surface form annotated when it differs from this entity's canonical label.

ISO/IEC (for parts of the framework) → standardSeries → ISO/IEC 20000 ⓘ
subject surface form: ISO/IEC
ISO High Level Structure → usedInStandard → ISO/IEC 20000 ⓘ
this entity surface form: ISO 20000-1
ISO standards → includeExample → ISO/IEC 20000 ⓘ
this entity surface form: ISO 20000-1
Annex SL high-level structure → usedIn → ISO/IEC 20000 ⓘ
this entity surface form: ISO 20000-1
ISO/IEC → developsStandard → ISO/IEC 20000 ⓘ
this entity surface form: ISO/IEC 20000-1
ISO/IEC 19770 → relatedTo → ISO/IEC 20000 ⓘ
ISO/IEC 20000 → hasPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-1
ISO/IEC 20000 → hasPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-2
ISO/IEC 20000 → hasPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-9
ISO/IEC 20000 → corePart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-1
ISO/IEC 20000 → titleOfPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-1: Information technology — Service management — Part 1: Service management system requirements
ISO/IEC 20000 → titleOfPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-2: Information technology — Service management — Part 2: Guidance on the application of service management systems
ISO/IEC 20000 → titleOfPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-3: Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO/IEC 20000 → titleOfPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-4: Information technology — Service management — Part 4: Process reference model
ISO/IEC 20000 → titleOfPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-5: Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO/IEC 20000 → titleOfPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-6: Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
ISO/IEC 20000 → titleOfPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-7: Information technology — Service management — Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001
ISO/IEC 20000 → titleOfPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-9: Information technology — Service management — Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
ISO/IEC 20000 → titleOfPart → ISO/IEC 20000 self-linksurface differs ⓘ
this entity surface form: ISO/IEC 20000-10: Information technology — Service management — Part 10: Concepts and terminology
ITIL → relatedToStandard → ISO/IEC 20000 ⓘ
ITIL → influenced → ISO/IEC 20000 ⓘ