ISO/IEC 20000-5

E708198

ISO/IEC 20000-5 is a part of the ISO/IEC 20000 IT service management standard that provides implementation guidance and examples to help organizations apply the requirements of the core standard.

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Label Occurrences
ISO/IEC 20000-5 canonical 1

Statements (43)

Predicate Object
instanceOf ISO/IEC standard
IT service management standard part
aimsTo help organizations apply ISO/IEC 20000-1 requirements
appliesTo external IT service providers
internal IT service providers
complements requirements specified in ISO/IEC 20000-1
covers implementation considerations for IT service management
doesNotSpecify additional mandatory requirements beyond ISO/IEC 20000-1
focusesOn application of core IT service management standard requirements
governedBy ISO and IEC standardization rules
hasDomain IT service management
hasFormat international standard document
hasPurpose clarify how to meet ISO/IEC 20000-1 requirements
provide examples of commonly used approaches
helpsWith developing service management documentation
establishing service management processes
understanding practical implications of ISO/IEC 20000-1 clauses
intendedFor organizations implementing IT service management
isGuidanceFor service management system design
service management system improvement
service management system operation
language English
partOf ISO/IEC 20000 NERFINISHED
provides examples for implementation
implementation guidance
publishedBy International Electrotechnical Commission NERFINISHED
International Organization for Standardization
relatedTo ISO/IEC 20000-1 NERFINISHED
IT service management processes
sector information technology
service management
standardFamily ISO/IEC 20000 series NERFINISHED
supports alignment of IT services with business needs
consistent service management practices
implementation of ISO/IEC 20000-1 requirements
service management system implementation
targetAudience IT service management practitioners
organizations seeking ISO/IEC 20000-1 certification
service providers
typeOfGuidance practical guidance
usedFor interpreting ISO/IEC 20000-1 requirements
planning ISO/IEC 20000-1 implementation projects
training in IT service management standards

Referenced by (1)

Full triples — surface form annotated when it differs from this entity's canonical label.

ISO/IEC 20000 hasPart ISO/IEC 20000-5