ISO/IEC 20000-12: Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: CMMI-SVC
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ISO/IEC 20000-12 is a guidance standard that explains how the ISO/IEC 20000-1 service management requirements relate to and can be aligned with the CMMI for Services (CMMI-SVC) framework.
Observed surface forms (1)
| Surface form | Occurrences |
|---|---|
| ISO/IEC 20000-12 | 0 |
Statements (45)
| Predicate | Object |
|---|---|
| instanceOf |
guidance standard
ⓘ
international standard ⓘ service management standard ⓘ |
| benefit |
reduces duplication of effort between ISO/IEC 20000-1 and CMMI-SVC implementations
ⓘ
supports consistent service management and process improvement approaches ⓘ |
| category | IT service management guidance ⓘ |
| countryOfOrigin | International ⓘ |
| documentType | technical guidance ⓘ |
| field |
IT service management
ⓘ
information technology ⓘ |
| focusesOn |
CMMI-SVC process areas and practices
ⓘ
ISO/IEC 20000-1 service management system requirements NERFINISHED ⓘ |
| hasPartNumber | 20000-12 ⓘ |
| jointPublicationOf |
IEC
NERFINISHED
ⓘ
ISO NERFINISHED ⓘ |
| language | English ⓘ |
| partOf | ISO/IEC 20000 series NERFINISHED ⓘ |
| provides |
guidance for organizations using both ISO/IEC 20000-1 and CMMI-SVC
ⓘ
support for interpreting ISO/IEC 20000-1 in the context of CMMI-SVC ⓘ |
| publisher |
International Electrotechnical Commission
NERFINISHED
ⓘ
International Organization for Standardization NERFINISHED ⓘ |
| purpose |
to provide guidance on the relationship between ISO/IEC 20000-1 and CMMI-SVC
ⓘ
to support alignment of ISO/IEC 20000-1 requirements with CMMI-SVC practices ⓘ |
| relatedConcept |
process maturity
ⓘ
service lifecycle management ⓘ service management system ⓘ |
| relatesToFramework |
CMMI for Services
NERFINISHED
ⓘ
CMMI-SVC NERFINISHED ⓘ |
| relatesToStandard | ISO/IEC 20000-1 NERFINISHED ⓘ |
| scope | guidance on mapping ISO/IEC 20000-1 service management requirements to CMMI-SVC ⓘ |
| standardFamily | ISO/IEC 20000 NERFINISHED ⓘ |
| standardNumber | ISO/IEC 20000-12 NERFINISHED ⓘ |
| status | published ⓘ |
| subject |
framework alignment
ⓘ
process improvement ⓘ service management ⓘ |
| targetAudience |
organizations implementing ISO/IEC 20000-1
ⓘ
organizations using CMMI-SVC ⓘ process improvement professionals ⓘ service management practitioners ⓘ |
| title | Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: CMMI-SVC NERFINISHED ⓘ |
| typeOfGuidance |
alignment guidance
ⓘ
relationship guidance ⓘ |
| useCase |
to help integrate ISO/IEC 20000-1 certification efforts with CMMI-SVC-based improvement programs
ⓘ
to identify correspondences between ISO/IEC 20000-1 clauses and CMMI-SVC components ⓘ |
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.
ISO/IEC 20000
→
titleOfPart
→
ISO/IEC 20000-12: Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: CMMI-SVC
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