Zappos
E31209
Zappos is a major U.S.-based online retailer best known for its extensive selection of shoes and its customer-centric service culture.
Aliases (2)
- ShoeSite.com ×1
- https://www.zappos.com ×1
Statements (50)
| Predicate | Object |
|---|---|
| instanceOf |
e-commerce company
→
online retailer → subsidiary → |
| acquiredBy |
Amazon
→
|
| acquisitionDate |
2009
→
|
| acquisitionValue |
about 1.2 billion US dollars
→
|
| brandPositioning |
customer service–focused online retailer
→
|
| businessModel |
online direct-to-consumer retail
→
|
| country |
United States
→
|
| culturePractice |
extensive new-hire training
→
pay-to-quit offer for new hires → publishing a culture book → |
| customerServiceChannel |
email support
→
online chat → phone support → |
| emphasis |
customer-centric culture
→
employee empowerment → holacracy (in past organizational structure experiments) → |
| formerHeadquartersLocation |
Henderson, Nevada, United States
→
San Francisco, California, United States → |
| foundedAs |
ShoeSite.com
→
|
| founder |
Nick Swinmurn
→
|
| foundingDate |
1999
→
|
| headquartersLocation |
Las Vegas, Nevada, United States
→
|
| industry |
e-commerce
→
footwear retail → retail → |
| keyPerson |
Tony Hsieh
→
|
| knownFor |
customer service
→
online shoe retailing → strong company culture → |
| language |
English
→
|
| legalForm |
corporation
→
|
| logisticsFeature |
centralized fulfillment center in Kentucky
→
|
| market |
consumer retail
→
|
| nameOrigin |
derived from Spanish word "zapatos" meaning shoes
→
|
| offers |
365-day return policy
→
free returns → free shipping → |
| parentOrganization |
Amazon
→
|
| productCategory |
accessories
→
clothing → handbags → housewares → shoes → |
| recognizedFor |
customer service awards
→
workplace culture awards → |
| roleOfTonyHsieh |
former CEO
→
|
| serviceArea |
United States
→
|
| website |
https://www.zappos.com
→
|