Zappos
E31209
Zappos is a major U.S.-based online retailer best known for its extensive selection of shoes and its customer-centric service culture.
All labels observed (3)
| Label | Occurrences |
|---|---|
| Zappos canonical | 10 |
| ShoeSite.com | 1 |
| https://www.zappos.com | 1 |
Statements (50)
| Predicate | Object |
|---|---|
| instanceOf |
e-commerce company
ⓘ
online retailer ⓘ subsidiary ⓘ |
| acquiredBy | Amazon ⓘ |
| acquisitionDate | 2009 ⓘ |
| acquisitionValue | about 1.2 billion US dollars ⓘ |
| brandPositioning | customer service–focused online retailer ⓘ |
| businessModel | online direct-to-consumer retail ⓘ |
| country |
United States of America
ⓘ
surface form:
United States
|
| culturePractice |
extensive new-hire training
ⓘ
pay-to-quit offer for new hires ⓘ publishing a culture book ⓘ |
| customerServiceChannel |
email support
ⓘ
online chat ⓘ phone support ⓘ |
| emphasis |
customer-centric culture
ⓘ
employee empowerment ⓘ holacracy (in past organizational structure experiments) ⓘ |
| formerHeadquartersLocation |
Henderson, Nevada
ⓘ
surface form:
Henderson, Nevada, United States
San Francisco ⓘ
surface form:
San Francisco, California, United States
|
| foundedAs |
Zappos
self-linksurface differs
ⓘ
surface form:
ShoeSite.com
|
| founder | Nick Swinmurn ⓘ |
| foundingDate | 1999 ⓘ |
| headquartersLocation |
Las Vegas, Nevada
ⓘ
surface form:
Las Vegas, Nevada, United States
|
| industry |
e-commerce
ⓘ
footwear retail ⓘ retail ⓘ |
| keyPerson | Tony Hsieh ⓘ |
| knownFor |
customer service
ⓘ
online shoe retailing ⓘ strong company culture ⓘ |
| language | English ⓘ |
| legalForm | corporation ⓘ |
| logisticsFeature | centralized fulfillment center in Kentucky ⓘ |
| market | consumer retail ⓘ |
| nameOrigin | derived from Spanish word "zapatos" meaning shoes ⓘ |
| offers |
365-day return policy
ⓘ
free returns ⓘ free shipping ⓘ |
| parentOrganization | Amazon ⓘ |
| productCategory |
accessories
ⓘ
clothing ⓘ handbags ⓘ housewares ⓘ shoes ⓘ |
| recognizedFor |
customer service awards
ⓘ
workplace culture awards ⓘ |
| roleOfTonyHsieh | former CEO ⓘ |
| serviceArea |
United States of America
ⓘ
surface form:
United States
|
| website |
Zappos
self-linksurface differs
ⓘ
surface form:
https://www.zappos.com
|
Referenced by (12)
Full triples — surface form annotated when it differs from this entity's canonical label.
this entity surface form:
https://www.zappos.com
subject surface form:
Holacracy