Zoom Contact Center
E45915
cloud-based contact center platform
omnichannel customer service platform
software-as-a-service product
Zoom Contact Center is a cloud-based, omnichannel customer service platform integrated into Zoom’s communications ecosystem to manage and optimize customer interactions across voice, video, and digital channels.
Statements (54)
| Predicate | Object |
|---|---|
| instanceOf |
cloud-based contact center platform
ⓘ
omnichannel customer service platform ⓘ software-as-a-service product ⓘ |
| category | contact center as a service ⓘ |
| designedFor |
managing customer interactions across channels
ⓘ
optimizing customer service operations ⓘ |
| developedBy | Zoom Video Communications ⓘ |
| hasDeploymentModel | cloud ⓘ |
| hasFeature |
API access
ⓘ
CRM integration capabilities ⓘ IVR ⓘ SDK support ⓘ agent desktop ⓘ call recording ⓘ callback management ⓘ historical reporting ⓘ intelligent routing ⓘ knowledge base integration ⓘ omnichannel routing ⓘ post-interaction surveys ⓘ quality management tools ⓘ queue management ⓘ real-time analytics ⓘ role-based access controls ⓘ screen pop for agents ⓘ screen recording ⓘ self-service options ⓘ sentiment analysis ⓘ service level monitoring ⓘ skills-based routing ⓘ supervisor tools ⓘ virtual agent capabilities ⓘ wallboards and dashboards ⓘ workflow automation ⓘ |
| integratedWith |
Zoom Video Webinars
ⓘ
surface form:
Zoom Meetings
Zoom Phone ⓘ Zoom Team Chat ⓘ Zoom Video Communications ⓘ
surface form:
Zoom platform
|
| market |
enterprise
ⓘ
mid-market ⓘ small and medium businesses ⓘ |
| offers | subscription-based pricing ⓘ |
| partOf | Zoom communications ecosystem ⓘ |
| supportsChannel |
SMS
ⓘ
chat ⓘ email ⓘ social messaging channels ⓘ video ⓘ voice ⓘ webchat ⓘ |
| targetUser |
contact center agents
ⓘ
contact center supervisors ⓘ customer experience leaders ⓘ customer service teams ⓘ |
Referenced by (2)
Full triples — surface form annotated when it differs from this entity's canonical label.