Triple

T359501
Position Surface form Disambiguated ID Type / Status
Subject Zoom Video Communications E7816 entity
Predicate product P490 FINISHED
Object Zoom Contact Center
Zoom Contact Center is a cloud-based, omnichannel customer service platform integrated into Zoom’s communications ecosystem to manage and optimize customer interactions across voice, video, and digital channels.
 E45915 NE FINISHED

How this triple was built (4 steps)

Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.

NER Named-entity recognition gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Zoom Contact Center | Statement: [Zoom Video Communications, product, Zoom Contact Center]
NED1 Entity disambiguation (via context triple) gpt-5-mini-2025-08-07 
Target entity: Zoom Contact Center
Context triple: [Zoom Video Communications, product, Zoom Contact Center]
  • A. Zoom Video Communications
    Zoom Video Communications is a technology company best known for its widely used cloud-based video conferencing and online collaboration platform.
  • B. Zoom
    Zoom is a built-in macOS accessibility feature that magnifies on-screen content to make it easier for users with low vision to see and interact with their display.
  • C. Webex
    Webex is Cisco’s cloud-based suite of video conferencing, online meeting, and team collaboration tools used by businesses and organizations worldwide.
  • D. Dynamics 365 Remote Assist
    Dynamics 365 Remote Assist is a mixed-reality application from Microsoft that enables remote collaboration and real-time guidance using HoloLens or mobile devices for field service and support scenarios.
  • E. Skype
    Skype is a widely used internet-based communication service that enables voice calls, video chats, and instant messaging across computers and mobile devices.
  • F. None of above. chosen
  • G. Unsure - the case is ambiguous/there is not enough information to decide.
NEDg Description generation gpt-5.1
Instruction
Generate a one-sentence description of the target entity. 
You are given a context triple in the form (subject, predicate, object), where the object is the target entity. 
# Instructions
Use the triple to infer relevant information about the entity. Describe the entity based on what is most defining, well-known. 
Avoid repeating the information from the triple, unless really essential.
# Response Format
Return only the sentence: "Description: [one-sentence description of the target entity]"
Input
Entity: Zoom Contact Center
Triple: [Zoom Video Communications, product, Zoom Contact Center]
Generated description
Zoom Contact Center is a cloud-based, omnichannel customer service platform integrated into Zoom’s communications ecosystem to manage and optimize customer interactions across voice, video, and digital channels.
NED2 Entity disambiguation (via description) gpt-5-mini-2025-08-07 
Target entity: Zoom Contact Center
Target entity description: Zoom Contact Center is a cloud-based, omnichannel customer service platform integrated into Zoom’s communications ecosystem to manage and optimize customer interactions across voice, video, and digital channels.
  • A. Zoom Video Communications
    Zoom Video Communications is a technology company best known for its widely used cloud-based video conferencing and online collaboration platform.
  • B. Zoom
    Zoom is a built-in macOS accessibility feature that magnifies on-screen content to make it easier for users with low vision to see and interact with their display.
  • C. Webex
    Webex is Cisco’s cloud-based suite of video conferencing, online meeting, and team collaboration tools used by businesses and organizations worldwide.
  • D. Dynamics 365 Remote Assist
    Dynamics 365 Remote Assist is a mixed-reality application from Microsoft that enables remote collaboration and real-time guidance using HoloLens or mobile devices for field service and support scenarios.
  • E. Skype
    Skype is a widely used internet-based communication service that enables voice calls, video chats, and instant messaging across computers and mobile devices.
  • F. None of above. chosen

Provenance (5 batches)

The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.

Step Stage Batch ID Status When
creating Elicitation batch_69a2e7e880008190a6ad7e06e5d03007 completed Feb. 28, 2026, 1:04 p.m.
NER Named-entity recognition batch_69a2ebb248608190b060553219616043 completed Feb. 28, 2026, 1:20 p.m.
NED1 Entity disambiguation (via context triple) batch_69a3e578c1788190877cf6a346cf10d4 completed March 1, 2026, 7:06 a.m.
NEDg Description generation batch_69a3e6098bc48190877f5d26bf1a985b completed March 1, 2026, 7:08 a.m.
NED2 Entity disambiguation (via description) batch_69a3e741aac48190a3f762154f6e1a36 completed March 1, 2026, 7:14 a.m.
Created at: Feb. 28, 2026, 1:08 p.m.