Genesys

E72316

contact center software company customer experience company technology company

Genesys is a global customer experience and contact center technology company known for its cloud-based solutions that help businesses manage and optimize customer interactions.

Aliases (2)

Genesys Cloud CX ×1
Genesys Engage ×1

Statements (48)

Predicate	Object
instanceOf	contact center software company → customer experience company → technology company →
acquired	Interactive Intelligence →
acquisitionDate	2016 →
areaServed	worldwide →
countryOfHeadquarters	United States →
formerHeadquartersLocation	Daly City, California →
foundedBy	Alec Miloslavsky → Greg Shenkman →
hasAbbreviation	Genesys →
hasCustomerType	contact centers → enterprises → mid-sized businesses →
hasFocus	digital transformation of contact centers → managing customer interactions → optimizing customer experience →
headquartersLocation	Menlo Park, California →
inception	1990 →
industry	cloud computing → contact center technology → customer experience →
knownFor	AI-driven customer engagement → cloud-based customer experience solutions → omnichannel contact center platforms →
offers	AI-powered chatbots → analytics and reporting → cloud contact center solutions → customer journey analytics → digital channels support → hybrid contact center solutions → interactive voice response → omnichannel routing → on-premises contact center solutions → quality management → voicebots → workforce management →
parentCompany	Hellman & Friedman → Permira →
product	Genesys Cloud CX → Genesys Engage → PureConnect →
productType	AI-powered customer experience tools → cloud-based contact center platform → customer journey orchestration software → omnichannel customer experience platform → workforce engagement management software →
website	https://www.genesys.com →

Referenced by (4)

Subject (surface form when different)	Predicate
Genesys ("Genesys Cloud CX") → Genesys ("Genesys Engage") →	product
Genesys →	hasAbbreviation
Hellman & Friedman →	notableInvestment