Sprinklr
E72312
Sprinklr is a customer experience management and social media analytics software company that helps large enterprises manage and optimize interactions across digital channels.
Statements (48)
| Predicate | Object |
|---|---|
| instanceOf |
customer experience management platform
→
social media analytics platform → software company → |
| businessModel |
SaaS
→
|
| enables |
collaboration across customer-facing teams
→
management of customer interactions → measurement of customer experience metrics → monitoring of brand conversations → |
| focusesOn |
digital customer experience
→
omnichannel customer engagement → social media analytics → social media management → |
| goal |
help enterprises manage interactions across digital channels
→
improve customer engagement → optimize customer experiences → provide unified customer experience management → |
| hasFeature |
AI-driven insights
→
analytics dashboards → automation capabilities → content publishing tools → engagement management tools → reporting tools → social listening capabilities → workflow management → |
| industry |
customer experience management
→
social media analytics → software-as-a-service → |
| provides |
customer experience management software
→
customer service solutions → digital channel management tools → insights and analytics → marketing solutions → social media analytics software → social media management tools → |
| serves |
large enterprises
→
|
| specializesIn |
customer service across digital channels
→
social listening → social media engagement → social media publishing → unified customer experience management → |
| supports |
forums
→
messaging channels → multiple digital channels → review sites → social media platforms → |
| targetCustomer |
global brands
→
large enterprises → |
| uses |
data and analytics to optimize interactions
→
|
Referenced by (1)
| Subject (surface form when different) | Predicate |
|---|---|
|
Hellman & Friedman
→
|
notableInvestment |