Cisco Unified Contact Center Express
E698771
Cisco Unified Contact Center Express is Cisco’s integrated, IP-based contact center solution designed to provide intelligent call routing, interactive voice response, and customer service management for small to medium-sized enterprises.
Statements (51)
| Predicate | Object |
|---|---|
| instanceOf |
Cisco product
ⓘ
IP-based contact center solution ⓘ contact center software ⓘ |
| alsoKnownAs |
Cisco UCCX
NERFINISHED
ⓘ
Unified CCX NERFINISHED ⓘ |
| deploymentModel | on-premises ⓘ |
| developer | Cisco Systems NERFINISHED ⓘ |
| integratesWith |
Cisco Unified Communications Manager
NERFINISHED
ⓘ
Cisco Unified IP Phones NERFINISHED ⓘ |
| protocol | IP ⓘ |
| purpose |
contact center automation
ⓘ
customer service management ⓘ |
| supportsFeature |
ANI-based routing
ⓘ
CRM integration ⓘ DNIS-based routing ⓘ Finesse-based agent desktop ⓘ IVR scripting ⓘ agent desktop application ⓘ agent state control ⓘ agent-based services ⓘ automatic call distribution ⓘ barge-in ⓘ call recording integration ⓘ callback from queue ⓘ chat contact handling ⓘ computer telephony integration ⓘ database integration ⓘ email contact handling ⓘ high availability deployment options ⓘ historical reporting ⓘ holiday routing ⓘ intelligent call routing ⓘ interactive voice response ⓘ multichannel customer contact ⓘ outbound dialing ⓘ prompt management ⓘ queue management ⓘ real-time reporting ⓘ role-based administration ⓘ script editor for call flows ⓘ self-service applications ⓘ service level monitoring ⓘ silent monitoring ⓘ skills-based routing ⓘ supervisor monitoring ⓘ time-of-day routing ⓘ virtualization support ⓘ whisper coaching ⓘ workforce optimization integration ⓘ |
| targetUser |
medium-sized enterprises
ⓘ
small enterprises ⓘ |
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.