MBTA customer service locations
E57513
MBTA customer service locations are official transit agency offices and kiosks where riders can get assistance, manage fare products, and resolve issues related to Boston’s public transportation system.
Aliases (1)
Statements (48)
| Predicate | Object |
|---|---|
| instanceOf |
MBTA facility category
→
public transit customer service facility network → |
| country |
United States
→
|
| goal |
improve rider experience
→
provide in-person support for MBTA services → |
| handles |
balance transfer requests
→
card malfunction issues → fare disputes → reduced fare eligibility verification → |
| hasAccessibilityFeature |
accessible service counters
→
audio announcements → visual information displays → wheelchair-accessible entrances → |
| hasType |
kiosk
→
station customer service booth → transit hub customer service desk → walk-up service center → |
| languageSupport |
English
→
Spanish → other languages via interpretation services → |
| locatedIn |
Greater Boston
→
|
| operatedBy |
Massachusetts Bay Transportation Authority
→
|
| partOf |
MBTA
→
|
| regulates |
fare media account adjustments
→
|
| relatedTo |
MBTA call center
→
MBTA fare vending machines → MBTA online customer support → |
| sector |
public transportation
→
|
| serves |
Boston-area commuters
→
MBTA riders → tourists in Greater Boston → |
| serviceProvided |
CharlieCard issuance
→
CharlieCard replacement → complaint intake → disability pass services → fare product reload → fare product sales → general transit information → lost and found assistance → reduced fare applications assistance → senior CharlieCard services → service feedback collection → trip planning assistance → |
| topic |
MBTA accessibility programs
→
MBTA fares and passes → MBTA service changes → |
| usesSystem |
CharlieCard
→
CharlieTicket → |
Referenced by (2)
| Subject (surface form when different) | Predicate |
|---|---|
|
CharlieCard
→
|
distributionPoint |
|
MBTA customer service locations
("MBTA call center")
→
|
relatedTo |