Amazon Connect

E293779

AWS service cloud-based contact center service software-as-a-service

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage scalable customer support and call center operations using Amazon Web Services infrastructure.

Try in SPARQL Jump to: Surface forms Statements Referenced by

All labels observed (9)

Label	Occurrences
Amazon Connect canonical	1
Amazon Connect Agent Workspace	1
Amazon Connect Cases	1
Amazon Connect Chat	1
Amazon Connect Contact Control Panel	1
Amazon Connect Contact Flows	1
Amazon Connect Contact Lens	1
Amazon Connect Tasks	1
Amazon Connect Voice	1

Statements (88)

Predicate	Object
instanceOf	AWS service ⓘ cloud-based contact center service ⓘ software-as-a-service ⓘ
accessMethod	APIs ⓘ SDKs ⓘ web-based console ⓘ
consoleURL	https://console.aws.amazon.com/connect/ ⓘ
deploymentModel	cloud ⓘ
designGoal	cost efficiency ⓘ ease of setup ⓘ high availability ⓘ scalability ⓘ
developedBy	Amazon Web Services ⓘ
documentationURL	https://docs.aws.amazon.com/connect/ ⓘ
hasComponent	Amazon Connect self-linksurface differs ⓘ surface form: Amazon Connect Agent Workspace Amazon Connect self-linksurface differs ⓘ surface form: Amazon Connect Cases Amazon Connect self-linksurface differs ⓘ surface form: Amazon Connect Chat Amazon Connect self-linksurface differs ⓘ surface form: Amazon Connect Contact Control Panel Amazon Connect self-linksurface differs ⓘ surface form: Amazon Connect Contact Flows Amazon Connect self-linksurface differs ⓘ surface form: Amazon Connect Contact Lens Amazon Connect self-linksurface differs ⓘ surface form: Amazon Connect Tasks Amazon Connect self-linksurface differs ⓘ surface form: Amazon Connect Voice Amazon Connect forecasting, capacity planning, and scheduling ⓘ
integratesWith	AWS Identity and Access Management ⓘ AWS Key Management Service ⓘ AWS Lambda ⓘ Amazon CloudWatch ⓘ Amazon DynamoDB ⓘ Amazon Kinesis ⓘ Dialogflow ⓘ surface form: Amazon Lex Amazon QuickSight ⓘ Amazon S3 ⓘ Salesforce ⓘ ServiceNow ⓘ Zendesk ⓘ third-party CRM systems ⓘ
ownedBy	Amazon ⓘ surface form: Amazon.com, Inc.
pricingModel	pay-as-you-go ⓘ usage-based pricing ⓘ
providedBy	Amazon Web Services ⓘ
requires	AWS account ⓘ
runsOn	AWS infrastructure ⓘ
securityFeature	VPC integration via VPC endpoints ⓘ data encryption at rest ⓘ data encryption in transit ⓘ role-based access control via IAM ⓘ
supportsAuthentication	AWS Identity and Access Management ⓘ surface form: AWS IAM users federated identities via SAML ⓘ
supportsChannel	chat ⓘ email integration via APIs and partners ⓘ tasks ⓘ voice ⓘ
supportsCompliance	ISO certifications (for the underlying AWS services) ⓘ PCI DSS ⓘ surface form: PCI DSS (for certain configurations) SOC reports (for the underlying AWS services) ⓘ
supportsFeature	AI-powered agent assistance ⓘ PCI-compliant payment capture via integrations ⓘ agent routing profiles ⓘ automatic call distribution ⓘ call recording ⓘ chatbots via Amazon Lex integration ⓘ click-to-call APIs ⓘ contact attributes ⓘ contact flow designer ⓘ historical reporting ⓘ interactive voice response ⓘ outbound calling ⓘ post-call analytics ⓘ quality management (via Amazon Connect Contact Lens) ⓘ queue management ⓘ real-time metrics ⓘ real-time sentiment analysis ⓘ screen pop integrations ⓘ self-service automation ⓘ skills-based routing ⓘ speech analytics via Contact Lens ⓘ workforce management (via Amazon Connect forecasting, capacity planning, and scheduling) ⓘ
supportsRegion	multiple AWS regions worldwide ⓘ
supportsUseCase	contact center ⓘ customer service ⓘ omnichannel customer engagement ⓘ sales support ⓘ service desk ⓘ technical support ⓘ
targetUser	business operations teams ⓘ contact center administrators ⓘ customer service agents ⓘ developers ⓘ