ITIL

E290868

IT service management framework IT service management framework version best practice framework

ITIL is a widely adopted framework of best practices for IT service management that helps organizations align their IT services with business needs.

Try in SPARQL Jump to: Surface forms Disambiguation Statements Elicitation Referenced by

All labels observed (15)

Label	Occurrences
ITIL canonical	3
ITIL v1	2
Continual Service Improvement	1
ISO/IEC 20000-11: Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL	1
IT service management	1
ITIL 2011 edition	1
ITIL 4	1
ITIL 4 Foundation	1
ITIL Expert	1
ITIL Foundation	1
ITIL Intermediate	1
ITIL Master	1
ITIL v2	1
ITIL v3	1
Information Technology Infrastructure Library	1

How this entity was disambiguated

This entity first appeared as the object of triple T2703827 — resolving that mention is where its identity was fixed. The disambiguator weighed these candidate entities and picked the highlighted one (or “None”, minting a new entity). This is how homonymy is resolved: the same surface form can point to different entities.

NED1 Entity disambiguation (via context triple) gpt-5-mini-2025-08-07

Target entity: ITIL
Context triple: [ServiceNow, supportsStandard, ITIL]

A. ISO/IEC 20000
ISO/IEC 20000 is an international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an IT service management system.
B. IT-TS
IT-TS is the ISO 3166-2 code that uniquely identifies the Province of Trieste in Italy.
C. Information Technology Industry Council
The Information Technology Industry Council is a leading trade association that represents the interests of major global technology companies in policy, standards, and advocacy.
D. ISO 27001
ISO 27001 is an internationally recognized standard that specifies requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).
E. ISO Technical Committee on project, programme and portfolio management
The ISO Technical Committee on project, programme and portfolio management is the international standards body within ISO responsible for developing globally recognized guidance and requirements for managing projects, programmes and portfolios.
F. None of above. chosen
G. Unsure - the case is ambiguous/there is not enough information to decide.

NED2 Entity disambiguation (via description) gpt-5-mini-2025-08-07

Target entity: ITIL
Target entity description: ITIL is a widely adopted framework of best practices for IT service management that helps organizations align their IT services with business needs.

A. ISO/IEC 20000
ISO/IEC 20000 is an international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an IT service management system.
B. IT-TS
IT-TS is the ISO 3166-2 code that uniquely identifies the Province of Trieste in Italy.
C. Information Technology Industry Council
The Information Technology Industry Council is a leading trade association that represents the interests of major global technology companies in policy, standards, and advocacy.
D. ISO 27001
ISO 27001 is an internationally recognized standard that specifies requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).
E. ISO Technical Committee on project, programme and portfolio management
The ISO Technical Committee on project, programme and portfolio management is the international standards body within ISO responsible for developing globally recognized guidance and requirements for managing projects, programmes and portfolios.
F. None of above. chosen

Statements (66)

Predicate	Object
instanceOf	IT service management framework ⓘ IT service management framework version ⓘ IT service management framework version ⓘ IT service management framework version ⓘ IT service management framework version ⓘ best practice framework ⓘ
aimsTo	align IT services with business needs ⓘ
appliesTo	IT service providers ⓘ internal IT departments ⓘ managed service providers ⓘ
coversProcessArea	IT service continuity management ⓘ availability management ⓘ capacity management ⓘ change management ⓘ configuration management ⓘ financial management for IT services ⓘ incident management ⓘ problem management ⓘ release management ⓘ service level management ⓘ
developedBy	Central Computer and Telecommunications Agency ⓘ
developedInCountry	United Kingdom ⓘ
emphasizes	DevOps integration ⓘ agility ⓘ value co-creation ⓘ
focusesOn	ITIL self-linksurface differs ⓘ surface form: IT service management
fullName	ITIL self-linksurface differs ⓘ surface form: Information Technology Infrastructure Library
governedBy	AXELOS ⓘ
hasCertificationScheme	ITIL self-linksurface differs ⓘ surface form: ITIL 4 Foundation ITIL self-linksurface differs ⓘ surface form: ITIL Expert ITIL self-linksurface differs ⓘ surface form: ITIL Foundation ITIL self-linksurface differs ⓘ surface form: ITIL Intermediate ITIL self-linksurface differs ⓘ surface form: ITIL Master
hasKeyPrinciple	collaborate and promote visibility ⓘ focus on value ⓘ keep it simple and practical ⓘ optimize and automate ⓘ progress iteratively with feedback ⓘ start where you are ⓘ
hasLifecycleStage	ITIL self-linksurface differs ⓘ surface form: Continual Service Improvement Service Design ⓘ Service Operation ⓘ Service Strategy ⓘ Service Transition ⓘ
hasVersion	ITIL self-linksurface differs ⓘ surface form: ITIL 2011 edition ITIL self-linksurface differs ⓘ surface form: ITIL 4 ITIL self-linksurface differs ⓘ surface form: ITIL v1 ITIL self-linksurface differs ⓘ surface form: ITIL v2 ITIL self-linksurface differs ⓘ surface form: ITIL v3
influenced	ISO/IEC 20000 ⓘ
introducedConcept	IT service lifecycle ⓘ ITIL management practices ⓘ service value chain ⓘ service value system ⓘ
introducedVersion	ITIL self-linksurface differs ⓘ surface form: ITIL v1
isWidelyAdoptedIn	IT outsourcing companies ⓘ large enterprises ⓘ public sector organizations ⓘ
language	English ⓘ
ownedBy	AXELOS ⓘ
provides	best practices for IT service management ⓘ
relatedToStandard	ISO/IEC 20000 ⓘ
usedFor	improving IT service quality ⓘ managing IT service risk ⓘ reducing IT service costs ⓘ standardizing IT service processes ⓘ

How these facts were elicited

Referenced by (18)

Full triples — surface form annotated when it differs from this entity's canonical label.

ServiceNow → supportsStandard → ITIL ⓘ

ISO/IEC 20000 → titleOfPart → ITIL ⓘ

this entity surface form: ISO/IEC 20000-11: Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL

ISO/IEC 20000 → relatedTo → ITIL ⓘ

ITIL → fullName → ITIL self-linksurface differs ⓘ

this entity surface form: Information Technology Infrastructure Library

ITIL → focusesOn → ITIL self-linksurface differs ⓘ

this entity surface form: IT service management