Triple
T3430028
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Zendesk |
E72313
|
entity |
| Predicate | acquired |
P2511
|
FINISHED |
| Object |
Base CRM
Base CRM was a sales-focused customer relationship management platform known for its intuitive interface and mobile-first design, later integrated into Zendesk’s product suite after acquisition.
|
E356957
|
NE FINISHED |
How this triple was built (4 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Base CRM | Statement: [Zendesk, acquired, Base CRM]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Base CRM Context triple: [Zendesk, acquired, Base CRM]
-
A.
Zoho Connect
Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
-
B.
HubSpot
HubSpot is a leading customer relationship management (CRM) and marketing automation platform that helps businesses attract, engage, and retain customers.
-
C.
Salesforce
Salesforce is a leading cloud-based customer relationship management (CRM) company known for its suite of enterprise applications for sales, service, marketing, and analytics.
-
D.
Dynamics 365
Dynamics 365 is Microsoft’s cloud-based suite of integrated business applications that combines enterprise resource planning (ERP) and customer relationship management (CRM) capabilities.
-
E.
Gainsight
Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NEDg
Description generation
gpt-5.1
Instruction
Generate a one-sentence description of the target entity. You are given a context triple in the form (subject, predicate, object), where the object is the target entity. # Instructions Use the triple to infer relevant information about the entity. Describe the entity based on what is most defining, well-known. Avoid repeating the information from the triple, unless really essential. # Response Format Return only the sentence: "Description: [one-sentence description of the target entity]"
Input
Entity: Base CRM Triple: [Zendesk, acquired, Base CRM]
Generated description
Base CRM was a sales-focused customer relationship management platform known for its intuitive interface and mobile-first design, later integrated into Zendesk’s product suite after acquisition.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Base CRM Target entity description: Base CRM was a sales-focused customer relationship management platform known for its intuitive interface and mobile-first design, later integrated into Zendesk’s product suite after acquisition.
-
A.
Zoho Connect
Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
-
B.
HubSpot
HubSpot is a leading customer relationship management (CRM) and marketing automation platform that helps businesses attract, engage, and retain customers.
-
C.
Salesforce
Salesforce is a leading cloud-based customer relationship management (CRM) company known for its suite of enterprise applications for sales, service, marketing, and analytics.
-
D.
Dynamics 365
Dynamics 365 is Microsoft’s cloud-based suite of integrated business applications that combines enterprise resource planning (ERP) and customer relationship management (CRM) capabilities.
-
E.
Gainsight
Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
- F. None of above. chosen
Provenance (5 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69ad85ae14308190bcbc25cfa0246c0b |
completed | March 8, 2026, 2:20 p.m. |
| NER | Named-entity recognition | batch_69adb9bd61908190a7bdd01f24334fc3 |
completed | March 8, 2026, 6:02 p.m. |
| NED1 | Entity disambiguation (via context triple) | batch_69b3547b1b3481909646bf36e8461ff4 |
completed | March 13, 2026, 12:04 a.m. |
| NEDg | Description generation | batch_69b35547a9a881909d754625806cff2a |
completed | March 13, 2026, 12:07 a.m. |
| NED2 | Entity disambiguation (via description) | batch_69b355efa89c8190bf9b2eb3c41257b3 |
completed | March 13, 2026, 12:10 a.m. |
Created at: March 8, 2026, 3:15 p.m.