Triple

T3430010
Position Surface form Disambiguated ID Type / Status
Subject Zendesk E72313 entity
Predicate product P490 FINISHED
Object Zendesk Guide
Zendesk Guide is a knowledge base and self-service help center solution that lets organizations create, manage, and deliver support content to their customers and agents.
 E72313 NE FINISHED

How this triple was built (4 steps)

Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.

NER Named-entity recognition gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Zendesk Guide | Statement: [Zendesk, product, Zendesk Guide]
NED1 Entity disambiguation (via context triple) gpt-5-mini-2025-08-07 
Target entity: Zendesk Guide
Context triple: [Zendesk, product, Zendesk Guide]
  • A. Zendesk
    Zendesk is a customer service and engagement software company best known for its cloud-based help desk and support ticketing solutions used by businesses worldwide.
  • B. ServiceNow
    ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
  • C. Help and Support Center
    Help and Support Center is a built-in Windows utility that provides users with searchable documentation, troubleshooting tools, and system information to assist with using and maintaining their computer.
  • D. Zoho Connect
    Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
  • E. HubSpot
    HubSpot is a leading customer relationship management (CRM) and marketing automation platform that helps businesses attract, engage, and retain customers.
  • F. None of above. chosen
  • G. Unsure - the case is ambiguous/there is not enough information to decide.
NEDg Description generation gpt-5.1
Instruction
Generate a one-sentence description of the target entity. 
You are given a context triple in the form (subject, predicate, object), where the object is the target entity. 
# Instructions
Use the triple to infer relevant information about the entity. Describe the entity based on what is most defining, well-known. 
Avoid repeating the information from the triple, unless really essential.
# Response Format
Return only the sentence: "Description: [one-sentence description of the target entity]"
Input
Entity: Zendesk Guide
Triple: [Zendesk, product, Zendesk Guide]
Generated description
Zendesk Guide is a knowledge base and self-service help center solution that lets organizations create, manage, and deliver support content to their customers and agents.
NED2 Entity disambiguation (via description) gpt-5-mini-2025-08-07 
Target entity: Zendesk Guide
Target entity description: Zendesk Guide is a knowledge base and self-service help center solution that lets organizations create, manage, and deliver support content to their customers and agents.
  • A. Zendesk chosen
    Zendesk is a customer service and engagement software company best known for its cloud-based help desk and support ticketing solutions used by businesses worldwide.
  • B. ServiceNow
    ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
  • C. Help and Support Center
    Help and Support Center is a built-in Windows utility that provides users with searchable documentation, troubleshooting tools, and system information to assist with using and maintaining their computer.
  • D. Zoho Connect
    Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
  • E. HubSpot
    HubSpot is a leading customer relationship management (CRM) and marketing automation platform that helps businesses attract, engage, and retain customers.
  • F. None of above.

Provenance (5 batches)

The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.

Step Stage Batch ID Status When
creating Elicitation batch_69ad85ae14308190bcbc25cfa0246c0b completed March 8, 2026, 2:20 p.m.
NER Named-entity recognition batch_69adb9bd61908190a7bdd01f24334fc3 completed March 8, 2026, 6:02 p.m.
NED1 Entity disambiguation (via context triple) batch_69b3547b1b3481909646bf36e8461ff4 completed March 13, 2026, 12:04 a.m.
NEDg Description generation batch_69b35547a9a881909d754625806cff2a completed March 13, 2026, 12:07 a.m.
NED2 Entity disambiguation (via description) batch_69b355efa89c8190bf9b2eb3c41257b3 completed March 13, 2026, 12:10 a.m.
Created at: March 8, 2026, 3:15 p.m.