Triple
T18506543
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Net Promoter Score |
E452210
|
entity |
| Predicate | oftenComplementedBy |
P162
|
FINISHED |
| Object | Customer Effort Score |
—
|
NE NERFINISHED |
How this triple was built (3 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Customer Effort Score | Statement: [Net Promoter Score, oftenComplementedBy, Customer Effort Score]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Customer Effort Score Context triple: [Net Promoter Score, oftenComplementedBy, Customer Effort Score]
-
A.
Net Promoter Score
Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
-
B.
Qualtrics
Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
-
C.
Customer Experience CoE
Customer Experience CoE is a specialized center of excellence focused on developing, standardizing, and advancing best practices to improve customer interactions and satisfaction across an organization.
-
D.
Customer Experience Lab
Customer Experience Lab is a specialized research and innovation center focused on studying and improving customer experiences, housed within the Muma College of Business.
-
E.
4C survey
The 4C survey is a major Cambridge radio astronomy catalog that systematically mapped and listed thousands of radio sources across the sky.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Customer Effort Score Target entity description: Customer Effort Score is a customer experience metric that measures how easy it is for customers to accomplish a task or resolve an issue with a company.
-
A.
Net Promoter Score
Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
-
B.
Qualtrics
Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
-
C.
Customer Experience CoE
Customer Experience CoE is a specialized center of excellence focused on developing, standardizing, and advancing best practices to improve customer interactions and satisfaction across an organization.
-
D.
Customer Experience Lab
Customer Experience Lab is a specialized research and innovation center focused on studying and improving customer experiences, housed within the Muma College of Business.
-
E.
4C survey
The 4C survey is a major Cambridge radio astronomy catalog that systematically mapped and listed thousands of radio sources across the sky.
- F. None of above. chosen
Provenance (2 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69d8d386df84819092355ebb260d848e |
completed | April 10, 2026, 10:40 a.m. |
| NER | Named-entity recognition | batch_69e5334266708190b59aca3a2218c095 |
completed | April 19, 2026, 7:55 p.m. |
Created at: April 10, 2026, 11:36 a.m.