Triple
T18506538
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Net Promoter Score |
E452210
|
entity |
| Predicate | associatedWith |
P37
|
FINISHED |
| Object | Satmetrix |
—
|
NE NERFINISHED |
How this triple was built (3 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Satmetrix | Statement: [Net Promoter Score, associatedWith, Satmetrix]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Satmetrix Context triple: [Net Promoter Score, associatedWith, Satmetrix]
-
A.
Qualtrics
Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
-
B.
Net Promoter Score
Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
-
C.
Gainsight
Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
-
D.
Zopim
Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
-
E.
Verint Systems
Verint Systems is a global analytics and customer engagement company that provides software and services for customer experience, workforce optimization, and security intelligence.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Satmetrix Target entity description: Satmetrix is a customer experience management company best known as a co-creator and leading provider of Net Promoter Score (NPS) software and analytics.
-
A.
Qualtrics
Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
-
B.
Net Promoter Score
Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
-
C.
Gainsight
Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
-
D.
Zopim
Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
-
E.
Verint Systems
Verint Systems is a global analytics and customer engagement company that provides software and services for customer experience, workforce optimization, and security intelligence.
- F. None of above. chosen
Provenance (2 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69d8d386df84819092355ebb260d848e |
completed | April 10, 2026, 10:40 a.m. |
| NER | Named-entity recognition | batch_69e5334266708190b59aca3a2218c095 |
completed | April 19, 2026, 7:55 p.m. |
Created at: April 10, 2026, 11:36 a.m.