Triple
T17557727
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Lightning Experience |
E427628
|
entity |
| Predicate | supports |
P516
|
FINISHED |
| Object | Service Cloud |
—
|
NE NERFINISHED |
How this triple was built (2 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Service Cloud | Statement: [Lightning Experience, supports, Service Cloud]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Service Cloud Context triple: [Lightning Experience, supports, Service Cloud]
-
A.
Service Cloud
chosen
Service Cloud is Salesforce’s customer service and support platform that helps organizations manage and resolve customer inquiries across multiple channels.
-
B.
Sales Cloud
Sales Cloud is Salesforce’s customer relationship management (CRM) platform focused on managing leads, opportunities, and sales processes to help organizations drive revenue growth.
-
C.
ServiceNow
ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
-
D.
Zoho Desk
Zoho Desk is a cloud-based customer service and help desk software platform designed to help businesses manage and streamline their support operations across multiple channels.
-
E.
Customer Service Management (CSM)
Customer Service Management (CSM) is ServiceNow’s cloud-based solution for streamlining and automating customer service operations across channels, departments, and workflows.
- F. None of above.
- G. Unsure - the case is ambiguous/there is not enough information to decide.
Provenance (2 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69d889df6dc081908f67dbadc03c07ee |
completed | April 10, 2026, 5:25 a.m. |
| NER | Named-entity recognition | batch_69e4562413d08190acaa5272046d3626 |
completed | April 19, 2026, 4:12 a.m. |
Created at: April 10, 2026, 5:50 a.m.