Triple
T17557665
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Community Cloud |
E427626
|
entity |
| Predicate | belongsTo |
P35
|
FINISHED |
| Object | Salesforce Customer 360 platform |
—
|
NE NERFINISHED |
How this triple was built (2 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Salesforce Customer 360 platform | Statement: [Community Cloud, belongsTo, Salesforce Customer 360 platform]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Salesforce Customer 360 platform Context triple: [Community Cloud, belongsTo, Salesforce Customer 360 platform]
-
A.
Salesforce
chosen
Salesforce is a leading cloud-based customer relationship management (CRM) company known for its suite of enterprise applications for sales, service, marketing, and analytics.
-
B.
Arvato CRM Solutions
Arvato CRM Solutions is a business process outsourcing provider specializing in customer relationship management services such as customer care, technical support, and digital communication for corporate clients.
-
C.
Dynamics 365
Dynamics 365 is Microsoft’s cloud-based suite of integrated business applications that combines enterprise resource planning (ERP) and customer relationship management (CRM) capabilities.
-
D.
Base CRM
Base CRM was a sales-focused customer relationship management platform known for its intuitive interface and mobile-first design, later integrated into Zendesk’s product suite after acquisition.
-
E.
Gainsight
Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
- F. None of above.
- G. Unsure - the case is ambiguous/there is not enough information to decide.
Provenance (2 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69d889df6dc081908f67dbadc03c07ee |
completed | April 10, 2026, 5:25 a.m. |
| NER | Named-entity recognition | batch_69e4562413d08190acaa5272046d3626 |
completed | April 19, 2026, 4:12 a.m. |
Created at: April 10, 2026, 5:50 a.m.