Triple
T1590524
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Webex |
E34167
|
entity |
| Predicate | hasComponent |
P35
|
FINISHED |
| Object |
Webex Contact Center
Webex Contact Center is a cloud-based customer engagement platform that provides omnichannel contact center capabilities, analytics, and AI-powered tools for managing customer interactions.
|
E34167
|
NE FINISHED |
How this triple was built (4 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Webex Contact Center | Statement: [Webex, hasComponent, Webex Contact Center]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Webex Contact Center Context triple: [Webex, hasComponent, Webex Contact Center]
-
A.
Webex
Webex is Cisco’s cloud-based suite of video conferencing, online meeting, and team collaboration tools used by businesses and organizations worldwide.
-
B.
Zoom Contact Center
Zoom Contact Center is a cloud-based, omnichannel customer service platform integrated into Zoom’s communications ecosystem to manage and optimize customer interactions across voice, video, and digital channels.
-
C.
Skype for Business Online
Skype for Business Online was Microsoft's cloud-based enterprise communication and collaboration service that provided messaging, meetings, and voice capabilities before being succeeded by Microsoft Teams.
-
D.
Zoho Workplace
Zoho Workplace is an integrated suite of cloud-based productivity and collaboration apps—including email, document editing, file storage, and communication tools—designed as an alternative to platforms like Google Workspace.
-
E.
Skype
Skype is a widely used internet-based communication service that enables voice calls, video chats, and instant messaging across computers and mobile devices.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NEDg
Description generation
gpt-5.1
Instruction
Generate a one-sentence description of the target entity. You are given a context triple in the form (subject, predicate, object), where the object is the target entity. # Instructions Use the triple to infer relevant information about the entity. Describe the entity based on what is most defining, well-known. Avoid repeating the information from the triple, unless really essential. # Response Format Return only the sentence: "Description: [one-sentence description of the target entity]"
Input
Entity: Webex Contact Center Triple: [Webex, hasComponent, Webex Contact Center]
Generated description
Webex Contact Center is a cloud-based customer engagement platform that provides omnichannel contact center capabilities, analytics, and AI-powered tools for managing customer interactions.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Webex Contact Center Target entity description: Webex Contact Center is a cloud-based customer engagement platform that provides omnichannel contact center capabilities, analytics, and AI-powered tools for managing customer interactions.
-
A.
Webex
chosen
Webex is Cisco’s cloud-based suite of video conferencing, online meeting, and team collaboration tools used by businesses and organizations worldwide.
-
B.
Zoom Contact Center
Zoom Contact Center is a cloud-based, omnichannel customer service platform integrated into Zoom’s communications ecosystem to manage and optimize customer interactions across voice, video, and digital channels.
-
C.
Skype for Business Online
Skype for Business Online was Microsoft's cloud-based enterprise communication and collaboration service that provided messaging, meetings, and voice capabilities before being succeeded by Microsoft Teams.
-
D.
Zoho Workplace
Zoho Workplace is an integrated suite of cloud-based productivity and collaboration apps—including email, document editing, file storage, and communication tools—designed as an alternative to platforms like Google Workspace.
-
E.
Skype
Skype is a widely used internet-based communication service that enables voice calls, video chats, and instant messaging across computers and mobile devices.
- F. None of above.
Provenance (5 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69a885fceb2c8190b47e0f7c0aefbff0 |
completed | March 4, 2026, 7:20 p.m. |
| NER | Named-entity recognition | batch_69aa621526e8819097d8c5330e527ed3 |
completed | March 6, 2026, 5:11 a.m. |
| NED1 | Entity disambiguation (via context triple) | batch_69ad46a0f5348190ae3fe8033360d800 |
completed | March 8, 2026, 9:51 a.m. |
| NEDg | Description generation | batch_69ad4a938fb08190b462fc72e1e77ed8 |
completed | March 8, 2026, 10:08 a.m. |
| NED2 | Entity disambiguation (via description) | batch_69ad4b0e62ac81908a51d36f9e3677fe |
completed | March 8, 2026, 10:10 a.m. |
Created at: March 4, 2026, 7:27 p.m.