Triple

T14396715
Position Surface form Disambiguated ID Type / Status
Subject Interactive Intelligence E356966 entity
Predicate product P490 FINISHED
Object Customer Interaction Center
Customer Interaction Center is a comprehensive contact center software platform by Interactive Intelligence designed to manage and streamline multichannel customer communications and interactions.
 E1096605 NE FINISHED

How this triple was built (4 steps)

Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.

NER Named-entity recognition gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Customer Interaction Center | Statement: [Interactive Intelligence, product, Customer Interaction Center]
NED1 Entity disambiguation (via context triple) gpt-5-mini-2025-08-07 
Target entity: Customer Interaction Center
Context triple: [Interactive Intelligence, product, Customer Interaction Center]
  • A. Contact Center CoE
    Contact Center CoE is a specialized center of excellence focused on optimizing customer contact operations, processes, and technologies across an organization.
  • B. Customer Service Management (CSM)
    Customer Service Management (CSM) is ServiceNow’s cloud-based solution for streamlining and automating customer service operations across channels, departments, and workflows.
  • C. Office of Customer Experience (TTS)
    The Office of Customer Experience (TTS) is a unit within the U.S. General Services Administration’s Technology Transformation Services that focuses on improving the design, delivery, and overall experience of federal government services for the public.
  • D. Teleperformance
    Teleperformance is a global leader in outsourced customer experience management and business process outsourcing services, headquartered in France.
  • E. Cisco Unified Contact Center Express
    Cisco Unified Contact Center Express is Cisco’s integrated, IP-based contact center solution designed to provide intelligent call routing, interactive voice response, and customer service management for small to medium-sized enterprises.
  • F. None of above. chosen
  • G. Unsure - the case is ambiguous/there is not enough information to decide.
NEDg Description generation gpt-5.1
Instruction
Generate a one-sentence description of the target entity. 
You are given a context triple in the form (subject, predicate, object), where the object is the target entity. 
# Instructions
Use the triple to infer relevant information about the entity. Describe the entity based on what is most defining, well-known. 
Avoid repeating the information from the triple, unless really essential.
# Response Format
Return only the sentence: "Description: [one-sentence description of the target entity]"
Input
Entity: Customer Interaction Center
Triple: [Interactive Intelligence, product, Customer Interaction Center]
Generated description
Customer Interaction Center is a comprehensive contact center software platform by Interactive Intelligence designed to manage and streamline multichannel customer communications and interactions.
NED2 Entity disambiguation (via description) gpt-5-mini-2025-08-07 
Target entity: Customer Interaction Center
Target entity description: Customer Interaction Center is a comprehensive contact center software platform by Interactive Intelligence designed to manage and streamline multichannel customer communications and interactions.
  • A. Contact Center CoE
    Contact Center CoE is a specialized center of excellence focused on optimizing customer contact operations, processes, and technologies across an organization.
  • B. Customer Service Management (CSM)
    Customer Service Management (CSM) is ServiceNow’s cloud-based solution for streamlining and automating customer service operations across channels, departments, and workflows.
  • C. Office of Customer Experience (TTS)
    The Office of Customer Experience (TTS) is a unit within the U.S. General Services Administration’s Technology Transformation Services that focuses on improving the design, delivery, and overall experience of federal government services for the public.
  • D. Teleperformance
    Teleperformance is a global leader in outsourced customer experience management and business process outsourcing services, headquartered in France.
  • E. Cisco Unified Contact Center Express
    Cisco Unified Contact Center Express is Cisco’s integrated, IP-based contact center solution designed to provide intelligent call routing, interactive voice response, and customer service management for small to medium-sized enterprises.
  • F. None of above. chosen

Provenance (5 batches)

The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.

Step Stage Batch ID Status When
creating Elicitation batch_69d827927c988190ad98bb0360981783 completed April 9, 2026, 10:26 p.m.
NER Named-entity recognition batch_69de90826f908190b3969af9b7cf922f completed April 14, 2026, 7:07 p.m.
NED1 Entity disambiguation (via context triple) batch_69fd551cbdb08190a9ea53e607f2555b completed May 8, 2026, 3:14 a.m.
NEDg Description generation batch_69fd55d90ed08190b6a0184715f39ff4 completed May 8, 2026, 3:17 a.m.
NED2 Entity disambiguation (via description) batch_69fd565d32fc8190acc1e733537a23cb completed May 8, 2026, 3:19 a.m.
Created at: April 10, 2026, 1:17 a.m.