Triple
T14396391
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Zopim |
E356958
|
entity |
| Predicate | integratedInto |
P77
|
FINISHED |
| Object | Zendesk Chat |
E72313
|
NE FINISHED |
How this triple was built (2 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Zendesk Chat | Statement: [Zopim, integratedInto, Zendesk Chat]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Zendesk Chat Context triple: [Zopim, integratedInto, Zendesk Chat]
-
A.
Zopim
Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
-
B.
Zendesk
chosen
Zendesk is a customer service and engagement software company best known for its cloud-based help desk and support ticketing solutions used by businesses worldwide.
-
C.
Zoho Desk
Zoho Desk is a cloud-based customer service and help desk software platform designed to help businesses manage and streamline their support operations across multiple channels.
-
D.
Zoho Cliq
Zoho Cliq is a team communication and collaboration platform offering real-time messaging, channels, and integrations for workplace productivity.
-
E.
Zoho Connect
Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
- F. None of above.
- G. Unsure - the case is ambiguous/there is not enough information to decide.
Provenance (3 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69d827927c988190ad98bb0360981783 |
completed | April 9, 2026, 10:26 p.m. |
| NER | Named-entity recognition | batch_69de90826f908190b3969af9b7cf922f |
completed | April 14, 2026, 7:07 p.m. |
| NED1 | Entity disambiguation (via context triple) | batch_69fd551cbdb08190a9ea53e607f2555b |
completed | May 8, 2026, 3:14 a.m. |
Created at: April 10, 2026, 1:17 a.m.