Apple Specialist
E849971
An Apple Specialist is a trained Apple retail employee who guides customers through product education, personalized support, and hands-on sessions in Apple Stores.
Statements (50)
| Predicate | Object |
|---|---|
| instanceOf |
Apple Store position
ⓘ
customer-facing role ⓘ retail employee role ⓘ |
| employer | Apple Inc. NERFINISHED ⓘ |
| employmentType |
full-time
ⓘ
part-time ⓘ |
| focusesOn |
AirPods
NERFINISHED
ⓘ
Apple TV NERFINISHED ⓘ Apple Watch NERFINISHED ⓘ Apple services such as iCloud and Apple Music ⓘ Mac NERFINISHED ⓘ iPad NERFINISHED ⓘ iPhone NERFINISHED ⓘ |
| goal |
build long-term customer relationships
ⓘ
create an exceptional customer experience ⓘ increase customer satisfaction ⓘ match customers with the right Apple solutions ⓘ support Apple Store sales objectives ⓘ |
| industry |
consumer electronics retail
ⓘ
technology retail ⓘ |
| mayAdvanceTo |
Apple Store leadership roles
ⓘ
Creative ⓘ Genius NERFINISHED ⓘ |
| primaryResponsibility |
answer technical questions at a basic to intermediate level
ⓘ
assist customers with Apple products ⓘ conduct hands-on sessions with customers ⓘ demonstrate product features ⓘ explain Apple services and software ⓘ help customers choose appropriate Apple devices ⓘ offer personalized support ⓘ provide product education ⓘ set up new Apple devices for customers ⓘ support customers during purchasing process ⓘ |
| reportsTo |
Apple Store leadership
ⓘ
Apple Store manager ⓘ |
| requiresSkill |
ability to explain technology in simple terms
ⓘ
communication skills ⓘ customer service ⓘ problem solving ⓘ product knowledge of Apple hardware ⓘ product knowledge of Apple software ⓘ sales skills ⓘ teamwork ⓘ |
| requiresTraining |
Apple product training
ⓘ
Apple retail training program ⓘ customer experience training ⓘ |
| workEnvironment |
customer-facing sales area
ⓘ
retail store floor ⓘ |
| worksAt |
Apple Store
NERFINISHED
ⓘ
Apple Store Online (chat or phone support) NERFINISHED ⓘ |
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.