Arvato CRM Solutions
E849572
business process outsourcing provider
business services company
customer relationship management service provider
media and services conglomerate
subsidiary company
Arvato CRM Solutions is a business process outsourcing provider specializing in customer relationship management services such as customer care, technical support, and digital communication for corporate clients.
Observed surface forms (2)
| Surface form | Occurrences |
|---|---|
| Arvato | 0 |
| Bertelsmann | 0 |
Statements (47)
| Predicate | Object |
|---|---|
| instanceOf |
business process outsourcing provider
ⓘ
business services company ⓘ customer relationship management service provider ⓘ media and services conglomerate ⓘ subsidiary company ⓘ |
| businessModel |
business-to-business services
ⓘ
outsourcing services ⓘ |
| clientType |
corporate clients
ⓘ
large enterprises ⓘ |
| focus |
customer experience optimization
ⓘ
customer relationship management ⓘ |
| headquartersCountry | Germany ⓘ |
| industry |
business process outsourcing
ⓘ
customer relationship management ⓘ |
| parentCompany |
Arvato
NERFINISHED
ⓘ
Bertelsmann NERFINISHED ⓘ |
| partOf | Arvato CRM division NERFINISHED ⓘ |
| regionServed |
Europe
ⓘ
North America ⓘ global ⓘ |
| service |
back-office processing
ⓘ
billing and payment inquiries handling ⓘ chat support ⓘ contact center operations ⓘ customer acquisition support ⓘ customer care ⓘ customer complaint management ⓘ customer lifecycle management ⓘ customer retention support ⓘ digital communication services ⓘ email support ⓘ inbound call handling ⓘ multichannel customer support ⓘ order management support ⓘ outbound call handling ⓘ social media customer service ⓘ technical helpdesk services ⓘ technical support ⓘ |
| targetSector |
e-commerce companies
ⓘ
financial services companies ⓘ technology companies ⓘ telecommunications companies ⓘ |
| usesChannel |
digital self-service tools
ⓘ
email ⓘ phone ⓘ social media ⓘ web chat ⓘ |
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.