Service Manager
E831685
Service Manager is Microsoft’s IT service management (ITSM) solution within the System Center suite, used to standardize, automate, and integrate IT service processes such as incident, problem, and change management.
Statements (52)
| Predicate | Object |
|---|---|
| instanceOf |
IT service management software
ⓘ
System Center component ⓘ |
| deploymentModel | on-premises ⓘ |
| developer | Microsoft ⓘ |
| feature |
configuration management database
ⓘ
knowledge management ⓘ reporting and analytics ⓘ role-based access control ⓘ self-service portal ⓘ service catalog ⓘ workflow automation ⓘ |
| hasAbbreviation | SCSM NERFINISHED ⓘ |
| hasComponent |
Self-Service Portal
ⓘ
Service Manager console ⓘ Service Manager database ⓘ Service Manager management server ⓘ data warehouse database ⓘ data warehouse management server ⓘ |
| integratesWith |
Active Directory Domain Services
NERFINISHED
ⓘ
SQL Server Reporting Services NERFINISHED ⓘ System Center Configuration Manager NERFINISHED ⓘ System Center Operations Manager NERFINISHED ⓘ System Center Orchestrator NERFINISHED ⓘ System Center Virtual Machine Manager NERFINISHED ⓘ |
| latestMajorVersion | System Center 2019 Service Manager NERFINISHED ⓘ |
| license | commercial proprietary software ⓘ |
| operatingSystem | Windows Server NERFINISHED ⓘ |
| partOf | Microsoft System Center NERFINISHED ⓘ |
| previousVersion |
System Center 2012 R2 Service Manager
NERFINISHED
ⓘ
System Center 2012 Service Manager NERFINISHED ⓘ System Center 2016 Service Manager NERFINISHED ⓘ System Center Service Manager 2010 NERFINISHED ⓘ |
| primaryFunction |
automate IT service workflows
ⓘ
integrate IT service management with other System Center products ⓘ standardize IT service processes ⓘ |
| softwareGenre | IT service management ⓘ |
| supports |
custom classes and relationships
ⓘ
custom forms ⓘ custom workflows ⓘ data warehouse cubes ⓘ notification subscriptions ⓘ role-based security ⓘ |
| supportsProcess |
change management
ⓘ
configuration management ⓘ incident management ⓘ problem management ⓘ release management ⓘ service request fulfillment ⓘ |
| supportsStandard |
ITIL
NERFINISHED
ⓘ
MOF NERFINISHED ⓘ |
| targetUser | enterprise IT departments ⓘ |
| usesDatabase | Microsoft SQL Server NERFINISHED ⓘ |
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.