Office of Consumer Affairs and Dispute Resolution Services
E815037
The Office of Consumer Affairs and Dispute Resolution Services is a unit within the U.S. Federal Maritime Commission that assists the public with maritime shipping complaints and facilitates the resolution of disputes between consumers and ocean transportation providers.
Statements (44)
| Predicate | Object |
|---|---|
| instanceOf |
government office
ⓘ
public assistance unit ⓘ |
| abbreviation | CADRS NERFINISHED ⓘ |
| areaOfWork |
maritime shipping complaints
ⓘ
ocean transportation services ⓘ |
| contactType |
consumer complaint intake
ⓘ
dispute resolution assistance ⓘ |
| country |
United States of America
ⓘ
surface form:
United States
|
| establishedBy | Federal Maritime Commission administrative action ⓘ |
| goal |
improve compliance with maritime consumer protection requirements
ⓘ
promote fair resolution of shipping disputes ⓘ protect consumer interests in maritime shipping ⓘ |
| handles |
billing and charges disputes in ocean transportation
ⓘ
complaints about ocean freight shipments ⓘ complaints about passenger vessel transportation ⓘ service problems in international ocean shipping ⓘ |
| hasScope | international oceanborne transportation to or from the United States ⓘ |
| jurisdiction |
United States government
ⓘ
surface form:
United States federal government
|
| language | English ⓘ |
| locatedIn | Washington, D.C. ⓘ |
| method |
informal complaint handling
ⓘ
mediation-style dispute facilitation ⓘ |
| parentAgency | Federal Maritime Commission NERFINISHED ⓘ |
| partOf | Federal Maritime Commission NERFINISHED ⓘ |
| regulates | none (assists and facilitates rather than directly regulating) ⓘ |
| regulatoryContext | U.S. maritime shipping regulation ⓘ |
| relatedTo |
alternative dispute resolution in transportation
ⓘ
consumer protection in maritime commerce ⓘ |
| responsibility |
assisting the public with maritime shipping complaints
ⓘ
consumer assistance in ocean shipping matters ⓘ facilitating resolution of disputes between consumers and ocean transportation providers ⓘ informal dispute resolution ⓘ |
| sector | maritime transportation ⓘ |
| serves |
consumers of ocean transportation services
ⓘ
members of the public with shipping-related issues ⓘ |
| subjectOf | Federal Maritime Commission consumer guidance materials ⓘ |
| supervisingBody | Commissioners of the Federal Maritime Commission NERFINISHED ⓘ |
| typeOfOrganization | federal government office ⓘ |
| usesProcess |
informal complaint resolution
ⓘ
neutral facilitation between parties ⓘ |
| website | https://www.fmc.gov ⓘ |
| worksWith |
marine terminal operators
ⓘ
ocean common carriers ⓘ ocean transportation intermediaries ⓘ |
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.
United States Federal Maritime Commission
→
supervises
→
Office of Consumer Affairs and Dispute Resolution Services
ⓘ