Chief Xperience Officer at Careem

E781203

Chief Xperience Officer at Careem is a senior executive role responsible for shaping and overseeing the overall customer and user experience strategy at the Middle Eastern ride-hailing and super app company Careem.

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Chief Xperience Officer at Careem canonical 1

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Statements (49)

Predicate Object
instanceOf corporate role
executive position
appliesTo Careem food delivery services
Careem payments and other super app services
Careem ride-hailing services
collaboratesWith engineering at Careem
marketing at Careem
operations at Careem
product management at Careem
decisionMakingScope experience strategy and priorities
domain customer experience management
digital product experience
service design
user experience design
employer Careem NERFINISHED
focusesOn brand experience consistency
customer loyalty
customer retention
digital product usability
end-to-end customer journey
end-to-end user journey
service quality
goal differentiate Careem through superior experience
improve customer satisfaction at Careem
improve user engagement with Careem app
industry ride-hailing
super app
technology
locatedIn Middle East
oversees customer experience teams at Careem
design teams at Careem
research teams focused on customer insights
user experience teams at Careem
partOf Careem executive leadership team
reportsTo Chief Executive Officer of Careem
responsibleFor cross-functional experience initiatives
customer journey design
customer satisfaction metrics
experience quality across Careem products
experience vision and roadmap
overall customer experience strategy at Careem
overall user experience strategy at Careem
user journey design
user satisfaction metrics
seniorityLevel C-level
stakeholders Careem captains (drivers)
Careem customers
Careem merchants and partners
strategicLevel company-wide

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Magnus Olsson positionHeld Chief Xperience Officer at Careem