Zoho Desk
E719295
Zoho Desk is a cloud-based customer service and help desk software platform designed to help businesses manage and streamline their support operations across multiple channels.
Statements (55)
| Predicate | Object |
|---|---|
| instanceOf |
cloud-based application
ⓘ
customer service software ⓘ help desk software ⓘ software as a service ⓘ |
| developer | Zoho Corporation NERFINISHED ⓘ |
| hasDeploymentModel | cloud ⓘ |
| hasFeature |
API access
ⓘ
SLA automation ⓘ agent productivity tools ⓘ custom fields ⓘ custom views ⓘ customer satisfaction surveys ⓘ customer self-service portal ⓘ customizable dashboards ⓘ help center ⓘ knowledge base management ⓘ macros ⓘ mobile apps ⓘ multi-brand help center ⓘ multi-channel support ⓘ reports and analytics ⓘ role-based access control ⓘ service level agreement management ⓘ team collaboration tools ⓘ ticket assignment rules ⓘ ticket tagging ⓘ ticket templates ⓘ ticketing system ⓘ workflow automation ⓘ |
| hasParentProductSuite | Zoho suite of business applications NERFINISHED ⓘ |
| hasPricingModel | subscription-based ⓘ |
| hasPrimaryFunction |
customer support management
ⓘ
help desk automation ⓘ ticket management ⓘ |
| integratesWith |
Jira
NERFINISHED
ⓘ
Salesforce NERFINISHED ⓘ Slack NERFINISHED ⓘ Zapier NERFINISHED ⓘ Zoho Analytics NERFINISHED ⓘ Zoho BugTracker NERFINISHED ⓘ Zoho CRM NERFINISHED ⓘ Zoho SalesIQ NERFINISHED ⓘ |
| operatedBy | Zoho Corporation NERFINISHED ⓘ |
| supportsChannel |
email
ⓘ
live chat ⓘ phone ⓘ self-service portal ⓘ social media ⓘ web form ⓘ |
| supportsPlatform |
Android
ⓘ
iOS ⓘ web ⓘ |
| targetUser |
large enterprises
ⓘ
medium-sized businesses ⓘ small businesses ⓘ |
Referenced by (3)
Full triples — surface form annotated when it differs from this entity's canonical label.