Web Help Desk

E697604
IT service management software help desk software ticketing system

Web Help Desk is a SolarWinds IT service management solution that streamlines ticketing, asset management, and help desk workflows for organizations.

Jump to: Statements Referenced by

Statements (50)

Predicate Object
instanceOf IT service management software ⓘ
help desk software ⓘ
ticketing system ⓘ
deploymentModel on-premises ⓘ
developer SolarWinds NERFINISHED ⓘ
hasComponent end-user portal ⓘ
reporting dashboard ⓘ
technician console ⓘ
hasFeature API access ⓘ
Active Directory integration ⓘ
IT asset discovery integration ⓘ
LDAP integration ⓘ
SLA management ⓘ
asset management ⓘ
asset-to-ticket association ⓘ
change management support ⓘ
customizable ticket fields ⓘ
customizable ticket queues ⓘ
email notifications ⓘ
email-to-ticket conversion ⓘ
knowledge base management ⓘ
multi-site support ⓘ
reporting and analytics ⓘ
role-based access control ⓘ
self-service portal ⓘ
service catalog ⓘ
service request management ⓘ
survey management ⓘ
technician performance metrics ⓘ
ticket escalation ⓘ
ticket management ⓘ
ticket routing ⓘ
time tracking ⓘ
workflow automation ⓘ
integratesWith SolarWinds Server & Application Monitor NERFINISHED ⓘ
SolarWinds network management tools NERFINISHED ⓘ
directory services ⓘ
operatesOn web-based interface ⓘ
supportsProcess ITIL-aligned service management ⓘ
change request tracking ⓘ
incident management ⓘ
problem management ⓘ
service level management ⓘ
usedBy IT departments ⓘ
managed service providers ⓘ
usedFor centralizing IT support requests ⓘ
improving IT support response times ⓘ
streamlining help desk workflows ⓘ
tracking IT assets ⓘ
vendor SolarWinds NERFINISHED ⓘ

Referenced by (1)

Full triples — surface form annotated when it differs from this entity's canonical label.

SolarWinds → notableProduct → Web Help Desk ⓘ