Mayday live support
E640031
Mayday live support is an on-device customer assistance feature that lets users connect instantly with an Amazon expert for real-time help via video and screen annotation.
Statements (31)
| Predicate | Object |
|---|---|
| instanceOf |
customer support feature
ⓘ
on-device assistance feature ⓘ |
| allows |
Amazon experts to draw on the user’s screen
ⓘ
Amazon experts to see the user’s screen ⓘ |
| brand | Amazon Mayday NERFINISHED ⓘ |
| communicationMode |
on-screen drawing
ⓘ
two-way audio ⓘ video ⓘ |
| developer | Amazon NERFINISHED ⓘ |
| enables | instant connection with an Amazon expert ⓘ |
| featureOf | Amazon devices NERFINISHED ⓘ |
| featureType | in-product support ⓘ |
| goal |
improve customer support experience on Amazon devices
ⓘ
reduce friction in device setup and use ⓘ |
| hasFunction |
customer assistance
ⓘ
real-time technical support ⓘ |
| interactionStyle | real-time interactive support ⓘ |
| offers |
guided walkthroughs on screen
ⓘ
live troubleshooting assistance ⓘ real-time help ⓘ |
| providedBy | Amazon NERFINISHED ⓘ |
| responseTime | instant connection design ⓘ |
| supportChannel |
in-app support
ⓘ
on-device support ⓘ |
| supportsInteractionType |
live video assistance
ⓘ
on-screen guidance ⓘ screen annotation ⓘ |
| targetUser |
Amazon device users
ⓘ
customers needing real-time help ⓘ |
| uses |
screen annotation tools
ⓘ
video overlay on device screen ⓘ |
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.