Office of Customer Experience (TTS)
E63749
The Office of Customer Experience (TTS) is a unit within the U.S. General Services Administration’s Technology Transformation Services that focuses on improving the design, delivery, and overall experience of federal government services for the public.
Statements (28)
| Predicate | Object |
|---|---|
| instanceOf |
government office
ⓘ
organizational unit ⓘ |
| aimsTo |
increase public satisfaction with federal services
ⓘ
make federal services more accessible ⓘ make federal services more equitable ⓘ make federal services more usable ⓘ |
| collaboratesWith |
federal agencies
ⓘ
program offices across the U.S. federal government ⓘ |
| country |
United States of America
ⓘ
surface form:
United States
|
| focusesOn |
customer experience
ⓘ
public experience with federal services ⓘ service delivery ⓘ service design ⓘ |
| locatedIn |
Washington, D.C.
ⓘ
surface form:
Washington, D.C. (approximate)
|
| mission |
improve the delivery of federal government services
ⓘ
improve the design of federal government services ⓘ improve the overall experience of federal government services for the public ⓘ |
| parentOrganization |
Technology Transformation Services
ⓘ
U.S. General Services Administration ⓘ |
| partOf |
Technology Transformation Services
ⓘ
U.S. General Services Administration ⓘ |
| sector | federal government ⓘ |
| usesMethodology |
customer experience measurement
ⓘ
human-centered design ⓘ service design practices ⓘ user research ⓘ |
| worksOn |
improving digital interactions between the public and federal agencies
ⓘ
modernizing federal service delivery ⓘ |
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.