Quality Is Free

E617422

management book non-fiction book

"Quality Is Free" is a seminal management book by Philip B. Crosby that argues quality improvement reduces overall costs and introduces the influential concept of "zero defects" in quality management.

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All labels observed (2)

Label	Occurrences
Quality Is Free canonical	1
Quality Is Still Free	1

Statements (49)

Predicate	Object
instanceOf	management book ⓘ non-fiction book ⓘ
arguesThat	doing things right the first time is cheaper than rework ⓘ quality improvement reduces overall costs ⓘ quality should be managed as a preventive process ⓘ
author	Philip B. Crosby NERFINISHED ⓘ
countryOfOrigin	United States of America ⓘ surface form: United States
defines	quality as conformance to requirements ⓘ
emphasizes	management responsibility for quality ⓘ measurement of quality costs ⓘ organizational culture change ⓘ prevention over inspection ⓘ
genre	business literature ⓘ management literature ⓘ
hasInfluenceOn	ISO 9000 quality thinking ⓘ corporate quality programs ⓘ quality cost accounting practices ⓘ
hasKeyIdea	employees should be trained to prevent defects ⓘ management must set clear quality requirements ⓘ quality costs should be systematically tracked ⓘ quality improvement is a continuous process ⓘ quality must be built into processes ⓘ
hasSection	Crosby quality management maturity grid NERFINISHED ⓘ
influencedConcept	zero-defect programs in industry ⓘ
influencedField	operations management ⓘ quality assurance ⓘ total quality management ⓘ
introducesConcept	price of conformance ⓘ price of nonconformance ⓘ quality is free ⓘ quality management maturity grid ⓘ zero defects ⓘ
language	English ⓘ
mainTheme	cost of quality ⓘ management philosophy ⓘ quality improvement ⓘ quality management ⓘ zero defects ⓘ
notableFor	linking quality improvement to cost reduction ⓘ popularizing the zero defects concept in management ⓘ presenting a structured quality management framework ⓘ
publicationYear	1979 ⓘ
publisher	McGraw-Hill NERFINISHED ⓘ
states	the only performance standard is zero defects ⓘ
subtitle	The Art of Making Quality Certain NERFINISHED ⓘ
targetAudience	business executives ⓘ managers ⓘ quality professionals ⓘ
timePeriod	late 20th century ⓘ

Referenced by (2)

Full triples — surface form annotated when it differs from this entity's canonical label.

Philip W. Crosby → notableWork → Quality Is Free ⓘ

this entity surface form: Quality Is Still Free