Oracle Service
E494472
Oracle Service is a customer service and support management application within the Oracle E-Business Suite that helps organizations handle service requests, repairs, and field service operations.
All labels observed (1)
| Label | Occurrences |
|---|---|
| Oracle Service canonical | 1 |
Statements (50)
| Predicate | Object |
|---|---|
| instanceOf |
Oracle E-Business Suite module
ⓘ
customer service management application ⓘ |
| deploymentModel | on-premises ⓘ |
| developedBy | Oracle Corporation NERFINISHED ⓘ |
| hasFeature |
customer interaction logging
ⓘ
entitlement checking ⓘ escalation management ⓘ field technician dispatch ⓘ integration with installed base records ⓘ knowledge base access ⓘ multi-channel service support ⓘ parts ordering for service ⓘ repair order management ⓘ returns and RMA processing ⓘ service analytics and reporting ⓘ service history tracking ⓘ service level agreement management ⓘ service request creation ⓘ service request tracking ⓘ task assignment and scheduling ⓘ workflow automation ⓘ |
| integratesWith |
Oracle CRM modules
ⓘ
Oracle Depot Repair NERFINISHED ⓘ Oracle Field Service NERFINISHED ⓘ Oracle Financials NERFINISHED ⓘ Oracle Installed Base NERFINISHED ⓘ Oracle Inventory NERFINISHED ⓘ Oracle Knowledge Management NERFINISHED ⓘ Oracle Order Management NERFINISHED ⓘ Oracle Service Contracts NERFINISHED ⓘ Oracle TeleService NERFINISHED ⓘ |
| partOf | Oracle E-Business Suite NERFINISHED ⓘ |
| platform | Oracle E-Business Suite NERFINISHED ⓘ |
| supportsProcess |
contact center operations
ⓘ
field service operations ⓘ knowledge-based service resolution ⓘ repair management ⓘ returns and depot repair ⓘ service billing ⓘ service logistics ⓘ service request management ⓘ warranty and contracts management ⓘ |
| targetUser |
customer service organizations
ⓘ
field service organizations ⓘ repair and depot service centers ⓘ |
| usedFor |
coordinating field service activities
ⓘ
enforcing service contracts and warranties ⓘ improving service response times ⓘ managing customer service lifecycle ⓘ tracking repair and return processes ⓘ |
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.