Ofcom Code of Practice for Broadband Speeds

E353915

The Ofcom Code of Practice for Broadband Speeds is a voluntary industry agreement in the UK that sets standards for how internet service providers must advertise, explain, and guarantee broadband speeds to consumers.

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Label Occurrences
Ofcom Code of Practice for Broadband Speeds canonical 1

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Statements (48)

Predicate Object
instanceOf industry code of practice
self-regulatory agreement
aimsToImprove accuracy of broadband speed advertising
consumer understanding of broadband speeds
transparency of broadband speed information
aimsToProtect broadband consumers
aimsToReduce misleading broadband speed claims
appliesTo broadband services
fixed-line broadband
residential broadband customers
small business broadband customers
bindingOnSignatories true
country United Kingdom
covers broadband speed advertising
broadband speed information at point of sale
complaints handling related to speeds
minimum guaranteed broadband speeds
right to exit broadband contracts for speed issues
speed estimates at the point of sale
speed performance monitoring
enforcedBy Ofcom
geographicScope United Kingdom
hasVersion original code
revised code
isVoluntary true
isVoluntaryForISPs true
jurisdiction UK communications market
language English
monitoredBy Ofcom
objective ensure broadband speed claims are realistic
ensure customers know what speeds to expect
provide clear remedies when speeds are below expectations
regulator Ofcom
relatedTo Ofcom broadband speed regulations
UK consumer protection law
advertising standards for broadband
requires ISPs to allow contract exit if speeds cannot be improved
ISPs to investigate speed problems
ISPs to offer remedies when speeds fall below guaranteed levels
clear information on estimated broadband speeds
disclosure of minimum guaranteed speed
disclosure of range of expected speeds
provision of speed information at the point of sale
provision of written speed information to customers
sector internet access
telecommunications
signatoriesInclude UK broadband providers
updatedBy Ofcom consultations

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Referenced by (1)

Full triples — surface form annotated when it differs from this entity's canonical label.

Ofcom appliesCode Ofcom Code of Practice for Broadband Speeds