Dynamics 365 Remote Assist
E35037
Dynamics 365 Remote Assist is a mixed-reality application from Microsoft that enables remote collaboration and real-time guidance using HoloLens or mobile devices for field service and support scenarios.
All labels observed (1)
| Label | Occurrences |
|---|---|
| Dynamics 365 Remote Assist canonical | 1 |
How this entity was disambiguated
This entity first appeared as the object of triple T264898 — resolving that mention is where its identity was fixed. The disambiguator weighed these candidate entities and picked the highlighted one (or “None”, minting a new entity). This is how homonymy is resolved: the same surface form can point to different entities.
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Dynamics 365 Remote Assist Context triple: [Dynamics 365, hasComponent, Dynamics 365 Remote Assist]
-
A.
Dynamics 365
Dynamics 365 is Microsoft’s cloud-based suite of integrated business applications that combines enterprise resource planning (ERP) and customer relationship management (CRM) capabilities.
-
B.
Surface Hub
Surface Hub is Microsoft's large interactive whiteboard and collaboration device designed for meetings, presentations, and team productivity in business and educational environments.
-
C.
TeamViewer
TeamViewer is a German software company best known for its remote access and remote control solutions that allow users to connect to and manage devices over the internet.
-
D.
Skype for Business Online
Skype for Business Online was Microsoft's cloud-based enterprise communication and collaboration service that provided messaging, meetings, and voice capabilities before being succeeded by Microsoft Teams.
-
E.
ChatGPT Enterprise
ChatGPT Enterprise is OpenAI’s business-grade version of ChatGPT, offering enhanced security, admin controls, and scalable access to advanced AI capabilities for organizations.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Dynamics 365 Remote Assist Target entity description: Dynamics 365 Remote Assist is a mixed-reality application from Microsoft that enables remote collaboration and real-time guidance using HoloLens or mobile devices for field service and support scenarios.
-
A.
Dynamics 365
Dynamics 365 is Microsoft’s cloud-based suite of integrated business applications that combines enterprise resource planning (ERP) and customer relationship management (CRM) capabilities.
-
B.
Surface Hub
Surface Hub is Microsoft's large interactive whiteboard and collaboration device designed for meetings, presentations, and team productivity in business and educational environments.
-
C.
TeamViewer
TeamViewer is a German software company best known for its remote access and remote control solutions that allow users to connect to and manage devices over the internet.
-
D.
Skype for Business Online
Skype for Business Online was Microsoft's cloud-based enterprise communication and collaboration service that provided messaging, meetings, and voice capabilities before being succeeded by Microsoft Teams.
-
E.
ChatGPT Enterprise
ChatGPT Enterprise is OpenAI’s business-grade version of ChatGPT, offering enhanced security, admin controls, and scalable access to advanced AI capabilities for organizations.
- F. None of above. chosen
Statements (60)
| Predicate | Object |
|---|---|
| instanceOf |
Microsoft product
ⓘ
mixed reality application ⓘ |
| benefit |
enables hands-free collaboration on HoloLens
ⓘ
improves first-time fix rates ⓘ provides real-time visual context to remote experts ⓘ reduces travel for experts ⓘ |
| deploymentModel | cloud-based ⓘ |
| developer | Microsoft ⓘ |
| feature |
call history
ⓘ
capture and storage of photos and videos ⓘ contact management ⓘ file sharing ⓘ image sharing ⓘ integration with Dynamics 365 Field Service work orders ⓘ mixed reality annotations ⓘ multi-participant calls ⓘ presence indicators ⓘ real-time video calling ⓘ remote expert guidance ⓘ remote inspection support ⓘ screen sharing ⓘ session recording ⓘ sharing of 3D content and holograms ⓘ spatial annotations anchored in physical space ⓘ text chat ⓘ two-way audio communication ⓘ |
| integratesWith |
Dynamics 365 Field Service
ⓘ
Azure Active Directory ⓘ
surface form:
Microsoft Azure Active Directory
Microsoft Power Platform ⓘ Microsoft Teams ⓘ |
| licenseModel | subscription ⓘ |
| operatingSystem |
Android
ⓘ
Windows Holographic ⓘ iOS ⓘ |
| partOf |
Dynamics 365 Field Service ecosystem
ⓘ
Dynamics 365 ⓘ
surface form:
Microsoft Dynamics 365
|
| requiresAccount | Microsoft account ⓘ |
| requiresLicense | Dynamics 365 Remote Assist license ⓘ |
| requiresService |
Azure
ⓘ
surface form:
Microsoft Azure
Microsoft Teams ⓘ |
| softwareGenre |
augmented reality application
ⓘ
field service support software ⓘ remote collaboration software ⓘ |
| supportsDevice |
Android smartphones
ⓘ
Android tablets ⓘ Microsoft HoloLens ⓘ Microsoft HoloLens ⓘ
surface form:
Microsoft HoloLens 2
iOS smartphones ⓘ iOS tablets ⓘ |
| targetUser |
field technicians
ⓘ
maintenance personnel ⓘ remote experts ⓘ service engineers ⓘ |
| useCase |
field service troubleshooting
ⓘ
health and safety inspections ⓘ manufacturing support ⓘ remote inspections ⓘ remote maintenance support ⓘ training and onboarding of technicians ⓘ utilities field operations ⓘ |
How these facts were elicited
The pipeline generated the facts above by prompting gpt-5.1 with this entity's name + description and the instruction below.
Instruction
You are a knowledge base construction expert. Given a subject entity and a description of it, return factual statements that you know for the subject as a JSON list of dictionaries(triples), where keys must be "subject", "predicate" and "object". The number of facts may be very high, between 25 to 50 or more, for very popular subjects. For less popular subjects, the number of facts can be very low, like 5 or 10. # Requirements - If you don't know the subject at all, return an empty list. - If the subject is not a named entity, return an empty list. - Include at least one triple where predicate is "instanceOf". - Do not get too wordy. - Separate several objects into multiple triples with one object.
Input
Subject: Dynamics 365 Remote Assist Description of subject: Dynamics 365 Remote Assist is a mixed-reality application from Microsoft that enables remote collaboration and real-time guidance using HoloLens or mobile devices for field service and support scenarios.
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.