Dynamics 365 Remote Assist
E35037
Dynamics 365 Remote Assist is a mixed-reality application from Microsoft that enables remote collaboration and real-time guidance using HoloLens or mobile devices for field service and support scenarios.
Statements (60)
| Predicate | Object |
|---|---|
| instanceOf |
Microsoft product
→
mixed reality application → |
| benefit |
enables hands-free collaboration on HoloLens
→
improves first-time fix rates → provides real-time visual context to remote experts → reduces travel for experts → |
| deploymentModel |
cloud-based
→
|
| developer |
Microsoft
→
|
| feature |
call history
→
capture and storage of photos and videos → contact management → file sharing → image sharing → integration with Dynamics 365 Field Service work orders → mixed reality annotations → multi-participant calls → presence indicators → real-time video calling → remote expert guidance → remote inspection support → screen sharing → session recording → sharing of 3D content and holograms → spatial annotations anchored in physical space → text chat → two-way audio communication → |
| integratesWith |
Dynamics 365 Field Service
→
Microsoft Azure Active Directory → Microsoft Power Platform → Microsoft Teams → |
| licenseModel |
subscription
→
|
| operatingSystem |
Android
→
Windows Holographic → iOS → |
| partOf |
Dynamics 365 Field Service ecosystem
→
Microsoft Dynamics 365 → |
| requiresAccount |
Microsoft account
→
|
| requiresLicense |
Dynamics 365 Remote Assist license
→
|
| requiresService |
Microsoft Azure
→
Microsoft Teams → |
| softwareGenre |
augmented reality application
→
field service support software → remote collaboration software → |
| supportsDevice |
Android smartphones
→
Android tablets → Microsoft HoloLens → Microsoft HoloLens 2 → iOS smartphones → iOS tablets → |
| targetUser |
field technicians
→
maintenance personnel → remote experts → service engineers → |
| useCase |
field service troubleshooting
→
health and safety inspections → manufacturing support → remote inspections → remote maintenance support → training and onboarding of technicians → utilities field operations → |
Referenced by (1)
| Subject (surface form when different) | Predicate |
|---|---|
|
Dynamics 365
→
|
hasComponent |