Office of the Governor constituent services

E155952

The Office of the Governor constituent services is the public-facing unit that assists Massachusetts residents with inquiries, concerns, and requests related to the governor’s office and state government services.

All labels observed (1)

Label Occurrences
Office of the Governor constituent services canonical 1

How this entity was disambiguated

Statements (43)

Predicate Object
instanceOf government office unit
public-facing constituent services office
activity coordinating responses with policy and program staff in the governor’s office
coordinating with Massachusetts state agencies on individual constituent cases
logging and tracking constituent communications
communicationChannel email
online contact forms
postal mail
telephone
country United States of America
surface form: United States
function assist with casework involving access to state services
collect feedback from the public on state government services
facilitate communication between constituents and the governor’s office
help constituents navigate Massachusetts state agencies
provide information about state government resources
receive and track constituent complaints
receive and track constituent requests for assistance
refer constituent issues to appropriate state agencies
respond to constituent questions about state programs and services
goal enhance responsiveness of state government to the public
ensure constituent concerns are heard by the governor’s office
improve access to Massachusetts state government services
governingBody Government of Massachusetts
surface form: Executive Branch of Massachusetts
jurisdiction Government of Massachusetts
surface form: Massachusetts state government
languageOfWork English
levelOfGovernment state
locatedIn Massachusetts
surface form: Commonwealth of Massachusetts
notScope federal government services
local municipal services unless related to state programs
partOf Office of the Governor of Massachusetts
primaryRole assist residents with concerns related to state government services
assist residents with inquiries related to the governor’s office
assist residents with requests related to state government services
publicServiceType complaint intake and resolution support
constituent assistance
information and referral
reportsTo Governor of Massachusetts
scope issues related to Massachusetts state government
sector public sector
serves Massachusetts residents
stakeholder Massachusetts businesses
Massachusetts residents
community organizations in Massachusetts

How these facts were elicited

Referenced by (1)

Full triples — surface form annotated when it differs from this entity's canonical label.

Office of the Governor of Massachusetts contactPoint Office of the Governor constituent services