“Scenario-Based Design: Envisioning Work and Technology in System Development”

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“Scenario-Based Design: Envisioning Work and Technology in System Development” is a foundational human–computer interaction book that introduces and develops the use of scenarios as central tools for designing, analyzing, and evaluating interactive systems in real-world work contexts.

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John M. Carroll hasWritten “Scenario-Based Design: Envisioning Work and Technology in System Development”